MetroPCS Reviews and Complaints

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MetroPCS Reviews

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  • Lost my payment and suspended my service



    In October 2016 I mailed my payment to Metro PCS to the po box they have listed as their billing department. That payment did not show up for two weeks and to keep my service active I called them and made a second payment. It is now January of 2017 and my first payment has still not been found. I decided to get my credit card company involved in disputed the payments. My credit card company agreed with me, chargeback the payment to MetroPCS and gave me the money. MetroPCS response is to charge that to my account and suspend my service for non-payment. After several months and several... More...
    (Mobile Phones)
    jibbard100's Picture   jibbard100    0 Comments   Comments
  • PHONE SERVICES



    HELLO MY ISSUE IS THAT MY EX PAID FOR MY PHONE BILL IN NOVEMBER 2016 & HE PAID WITH HIS CREDIT CARD SO NOW WE BROKE UP. HE CALLED HIS CREDIT CARD COMPANY TO REVERSE HIS PAYMENT & NOW MY PHONE & MY DAUGHTER PHONE IS OFF. METRO JUST TURNED IT OFF ON JANUARY 10, 2017. WHAT CAN I DO TO LET METRO KNOW HE IS A FRAUD & HE TALK TO A CUSTOMER SERVICE REPRESENTATIVE. PLEASE HELP More...
    (Mobile Phones)
    WHATHAPPENS's Picture   WHATHAPPENS    0 Comments   Comments
  • Lied to about sevice/phone and your customer service isn't worth mentioning!!



    BEFORE I began my cell phone service through Metropcs, I REPEATEDLY asked the in-store agent to check my zip code AND my physical address to be CERTAIN that my service would work in my area. I was REPEATEDLY assured that yes, my service would work JUST FINE. Within the short time that I had Metro pcs, I call customer service 6 TIMES because the phone DIDN'T WORK!!! I finally took the phone to my local Metropcs and was informed that NO, the 4G phone will NOT work in my area and I was also told while in the store that UNFORTUNATELY Metropcs has LIARS that work for them. Because my... More...
    (Mobile Phones)
    Liedto01's Picture   Liedto01    0 Comments   Comments
  • phone/battery problem



    So I went to metro to tell them my phone was not charging right. In general first attempt they changed my battery and gave me a new one. The second time I went they told me that the phone was supposed to take 2 hours to charge. I'm pretty sure it didnt. All I wanted was to get my phone fixed and working properly since I had this phone for less that a month. But they did the minimum at the corporate store. More...
    (Mobile Phones)
    ddjdnd's Picture   ddjdnd    0 Comments   Comments
  • Telephone system never let me speak to a representative; continually kicked me off!



    I was trying to pay my brother's phone bill due to him being in a horrible accident and being dependent on his phone. I attempted to pay via the automated system. The system took me through the entire spiel numerous times. Each time after keying in all the required numbers and codes including my credit card number, three digit code, and zip code it then kicked me off. I am not exaggerating to say this happened 10 times ( I am pretty patient). Though I was told I could request a representative for an additional fee (after the fifth time I would have happily paid!!!) the system... More...
    (Mobile Phones)
    Plea's Picture   Plea    0 Comments   Comments
  • MetroPCS Rebate Offer 49.95



    Someone else received my rebate. MetroPCS can see that someone used 43.00 of the rebate and these are not my charges on the card. The card was "stolen" and was allowed to be used by anyone else that received the card in their mailbox. It did not matter that my name was on the card, and they do not ask for information to activate the card. Therefore I consider their rebate offer as a complete scam because it did not matter that it was put in someone else's mailbox by mistake nor that the card had my name on it. Someone else was allowed to spend my money that I paid... More...
    (Mobile Phones)
    sestes68's Picture   sestes68    0 Comments   Comments
  • MetroPCS broken phone



    my phone started acting up so I brought it to the corporate store. When they checked my phone they said there was a problem with the phone itself and if I wanted to replace my phone the same day I would have to pay 30 dollars or they could order it for me for 15. Which makes no sense because I'm not responsible for the phone issues. Other than that the service is usually good.I'm still very unhappy and phoneless :( More...
    (Mobile Phones)
    ninniekid's Picture   ninniekid    0 Comments   Comments
  • Phone has been having problems



    I have a ZTE avid through metro. I was unaware that metro started riding the TMobile network,there service made cdma phones obsolete in certain areas. I was not informed I of this Until after the 30th plus call I had to make,plus the hour long trip I spent the last of my has to get to a store,just to find out it was because the service changed. The customer service guy refused to do anything to help us and my husband and I have been customers for five years now. He even refused to talk to us. I finally got ahold of another supervisor, and he mailed me a branches phone,that didn't even... More...
    (Mobile Phones)
    Ujamie77's Picture   Ujamie77    0 Comments   Comments
  • Metropcs T-mobile merger



    I was a MetroPCS customer and you wouldn't believe the mountain of grief they caused me. Story at http//SwensonStudio.com/metropcs.htm While I believe that this merger is good for the consumer in general, it's bad for the metroPCS subscribers. I'm glad that I bailed. If it was bad to be a Metro customer before, it's horrible now. Customers will be jumping ship by the boat load. Exactly, what T-mobile wants! After all they are buying the company for it band spectrum, not the customer base. The best case would be to take their Metro phones, get them unlocked and... More...
    (Mobile Phones)
    mrmaserati's Picture   mrmaserati    0 Comments   Comments
  • metropcs has no coverage in area they say



    Why does metropcs not help there customers with the problems they call in about? I have for the past year as a customer followed there guidelines about my serves with the account..I have upgraded as told i needed to do i have payed my bill in advance every month for a year . i have called in to metropcs non helpful customers service line who dodge every problem as if i made it up.and when confronted with the issues they are negtive in there help.I have been ripped off by another cell phone provider again.my account number is 9033065169..again the metropcs has failed me as a customer payed... More...
    (Mobile Phones)
    pjnason's Picture   pjnason    0 Comments   Comments
  • Lost Contacts



    I have the Lg Optimus from metro, i got to say its the worst phone ever along with metro's service, i lost all my conatacts and everytime i try to re-add them it still says i have no contacts.i've only had the phone for about 8 months. i am taking the phone back to the store if they do not somehow repair the phone ill probably switch to a different phone company. More...
    (Mobile Phones)
  • MetroPCS Sucks - Bad Misserable horrible Customer Service



    MetroPCS sucks horrible customer service. For over a week I argued, begged & pleaded at every level, 6 store reps, 6 online reps. In my opinion all of them incompetent and many rude. Autopay account deleted and recreate at least 4 times. Everyone keeps saying the same thing just go in and update to account info. The account was even verified by a Corporate Center supervisor. Phone service has been shut off twice. Even after the store manager at the corporate Center assured me that it ad been restored. Then I found the emails for coroprate HQ. Two emails to three execs and the... More...
    (Mobile Phones)
    jb7634's Picture   jb7634    2 Comments   Comments
  • CUSTOMER SERVICE



    Purchased Samsung Galaxy Indulge 4g with poor reception and garbled phone calls. Paid to get a new one (with much aggravation) and in the meantime, my current bill payment cleared my bank on 9/28, due 9/29. My phone got cut off "due to nonpayment" (what???!!!) and then you can't talk to anyone, even from another phone. Had to return to store for them to call. Then, because it was taking a little time to resolve, the man said he could not wait and he needed his phone back!!! WHAT??? I was warned about your customer service problems and should have listened before I... More...
    (Mobile Phones)
  • PCS = POOR CUSTOMER SERVICE



    Purchased Samsung Galaxy Indulge 4g on 7/30/11 from store location5335 n. military trail, west palm beach, fl, 33407. Plan was for unlimited text/calls/data. Had problems with phone screen going blank whenever I hit the number 3 or 1. Could not retrieve phone calls in my home without going outside. Even then, VERY poor reception and voices were garbled. Took phone back on 9/24 finally and paid $10 to get another on(under warranty and have full insurance plan. I was told I could have a bad antennae. So I questioned how would I know if the next one would be good. He had no answer. WHAT??... More...
    (Mobile Phones)
    Db1953winter's Picture   Db1953winter    0 Comments   Comments

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