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MetroPCS Complaint - Lost my payment and suspended my service
MetroPCS Complaint

MetroPCS Complaint

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Lost my payment and suspended my service


In October 2016 I mailed my payment to Metro PCS to the po box they have listed as their billing department. That payment did not show up for two weeks and to keep my service active I called them and made a second payment. It is now January of 2017 and my first payment has still not been found.

I decided to get my credit card company involved in disputed the payments. My credit card company agreed with me, chargeback the payment to MetroPCS and gave me the money. MetroPCS response is to charge that to my account and suspend my service for non-payment.

After several months and several calls to customer service nothing has been done to find that money. As a resolution I would like MetroPCS to either find the money and credit my account or unlock my phone so that I can go to another carrier and hopefully have better luck.


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