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MetroPCS Complaint - PCS = POOR CUSTOMER SERVICE
MetroPCS Complaint

MetroPCS Complaint

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PCS = POOR CUSTOMER SERVICE


Purchased Samsung Galaxy Indulge 4g on 7/30/11 from store location5335 n. military trail, west palm beach, fl, 33407. Plan was for unlimited text/calls/data. Had problems with phone screen going blank whenever I hit the number 3 or 1. Could not retrieve phone calls in my home without going outside. Even then, VERY poor reception and voices were garbled. Took phone back on 9/24 finally and paid $10 to get another on(under warranty and have full insurance plan. I was told I could have a bad antennae. So I questioned how would I know if the next one would be good. He had no answer. WHAT?? In the meantime, my next bill was due 9/29, and it cleared my bank on 9/28. On 9/30 service cut off stating bill unpaid. Went back to where I bought the phone, AS THERE IS NO WAY TO CALL FOR CUSTOMER SERVICE --EVEN FROM ANOTHER PHONE--SO THE MESSAGE SAYS!!!! I waited for fifteen minutes for the person in front of me to get his problem resolved. Then I explained my situation and they got someone on their phone for me to speak with. Half way through my five minute call, the man behind the counter says that he needs his phone back!!! WHAT??? I PAY MY BILL A DAY AHEAD OF TIME AND YOU CUT ME OFF -- AND YOU SAY YOU NEED YOUR PHONE???!!! I am the customer!!!! Or so you would like to think. I was warned by many people NOT TO GO WITH METROPCS and I didn't listen. Now I have a $300 phone which is totally useless because I cancelled my service. I know when its time to "SMELL THE COFFEE" and know that you are dealing with a VERY VERY BAD COMPANY. I DON"T NEED THE AGGRAVATION. It means more to me to have peace of mind than to worry about having thrown away $300 dollars. I have never dealt with such poor service in my life. You should be ashamed. I won't even step into your doors to see about returning the phone for some type of settlement. It's just a joke to think anyone would be willing to help. THANK YOU METROPCS!! Will be spreading the word!! Next time I will listen to the warnings!!!!!!!


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