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MetroPCS Complaint - Telephone system never let me speak to a representative; continually kicked me off! - Cell customer service (or lack of)
MetroPCS Complaint

MetroPCS Complaint

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Telephone system never let me speak to a representative; continually kicked me off! - Cell customer service (or lack of)


I was trying to pay my brother's phone bill due to him being in a horrible accident and being dependent on his phone. I attempted to pay via the automated system. The system took me through the entire spiel numerous times. Each time after keying in all the required numbers and codes including my credit card number, three digit code, and zip code it then kicked me off. I am not exaggerating to say this happened 10 times ( I am pretty patient).
Though I was told I could request a representative for an additional fee (after the fifth time I would have happily paid!!!) the system continued to reroute to itself.
I finally went online which was much easier, but required me to get more information from my recuperating brother.


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